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German Speaking Customer Service Agent - Social Media at Concentrix Portugal

German Speaking Customer Service Agent - Social Media

Concentrix Portugal Full Time
Required languages: German (Business Fluent) / English (Advanced)

Would you like to work for one of the greatest social media platforms in the world through Concentrix - the leading BPO worldwide, awarded as the best place to work 2022? You will use your expertise as a customer service agent to support our client’s small and medium businesses with their online advertising campaigns, in the German market. You will be building relationships directly with leading brands and companies, on a daily basis, to help drive their business visions to the next level!


What do you get from us?

  • Competitive salary;
  • A bright, modern, and exciting place to work, with excellent staff facilities;
  • Health insurance;
  • Various career development opportunities;
  • Annual reward and recognition events;
  • Team and Concentrix events;
  • Free fruit, coffee and beverages from vendor machine.

Your skills are amazing:

  • Online Advertising Experience is a big plus - but not mandatory;
  • Fluent, verbal and written in German (C1);
  • Excellent written and verbal communication in English (B2);
  • Familiarity with online advertising products/vendors;
  • Ability to multitask & work under pressure;
  • Fast learner, diligent worker;
  • You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).

Who are we?


With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.


We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.


We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.




PRT Porto - Avenida Sidonio Pais Nº 93. We will fully support your relocation! 

Your job is great:

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries;
  • You are putting together solutions to support and expand your customer's self-serve advertising customer base;
  • You will manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger;
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products;
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience.

Recommended Skills

  • Customer Service
  • German Language
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