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Quality Assurance Specialist with Arabic and English job in Sofia at Sutherland Global Services

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Quality Assurance Specialist with Arabic and English at Sutherland Global Services

Quality Assurance Specialist with Arabic and English

Sutherland Global Services Sofia, Bulgaria, BG Full-Time
Required languages: Arabic (Native/Bilingual) / English (Business Fluent)
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The main goal of the Quality Assurance Specialist would be to monitor the interactions handled by the content moderators based on pre-defined parameters, to identify opportunities for improvement and execute coaching sessions

Responsibilities: 

•    Monitoring interactions as per defined sample plan and targets
•    Provide Coaching and Feedback to Consultants
•    Preparing necessary monitoring and ad hoc reports
•    Attend Calibration Sessions and Internal Reviews
•    Drive Quality awareness and improvement initiatives like huddles, etc.
•    Train/Coach new hires on Quality parameters and requirements.
•    Manage and communicate updates within the program/team
•    Able to adjust quickly and smoothly to changing priorities and conditions
•    Pro-active in developing trust and professional rapport with employees

Qualifications:

•    Strong understanding of social media platforms, content moderation and or digital content management work streams.
•    Verbal and written proficiency in Arabic and English.
•    Customer-oriented in managing communications and issues
•    Strong verbal and written communication skills.
•    Able to communicate in a clear, constructive, and professional manner
•    Attention to details
•    Able to adjust quickly and smoothly to changing priorities and conditions
•    Pro-active in developing trust and professional rapport with employees

[email protected]:

• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted 

Recommended skills

Adaptability
Self Motivation
Arabic Language
English Language
Verbal Communication
Written Communication
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Job ID: : http://sf.joinsutherland.com/t