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Finnish-speaking support for a big video platform in Lisbon, Portugal job in Lisbon at Nordic Jobs Worldwide

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Finnish-speaking support for a big video platform in Lisbon, Portugal at Nordic Jobs Worldwide

Finnish-speaking support for a big video platform in Lisbon, Portugal

Nordic Jobs Worldwide Lisbon, PT Full Time
Required languages: Finnish (Native/Bilingual)
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Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.  This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

  • At least 12 months of direct customer service experience required in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral in English
  • Excellent native level written and spoken communication skills in Finnish
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

RESPONSIBILITIES

  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures

OUR OFFER

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*

 *Relocation applicable only for international candidates joining us from abroad.


About Nordic Jobs Worldwide


We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 3 years, we have recruited and helped close to 2000 Nordic speakers to their dream job with our partners in over 28 different countries.

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