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Flex - Customer Service Representative Benelux French/Dutch at Mercedes-Benz Customer Assistance Center Maastricht

Flex - Customer Service Representative Benelux French/Dutch

Mercedes-Benz Customer Assistance Center Maastricht Maastricht, NL Full-Time
Required languages: French (Business Fluent) / Dutch (Business Fluent) / English (Business Fluent)
€11.39/ hour
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Great people. Cool atmosphere. Customer focused. AND always on the move.
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
We are the Mercedes-Benz Customer Assistance Center.
The organisation
The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The function
You will be joining the Roadside Assistance team for our Dutch and French-speaking customers in the Benelux region. Customers experiencing a vehicle breakdown can contact our Service 24-hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. As a Customer Service Representative from the roadside assistance team, your main tasks are:
  • answering incoming calls from customers requiring assistance;
  • collating all necessary details and entering them into our computerized system;
  • contacting the nearest dealer who will send out a technician, in case the problem can’t be solved by phone;
  • ensuring the customer is mobile again as quickly as possible.
  • Excellent knowledge of Dutch & French;
  • Fluency in English (corporate language);
  • Additional knowledge of German can be an asset, but is not a requirement;
  • Good written and verbal skills;
  • Good understanding of customer satisfaction;
  • Computer literacy;
  • Open-minded to a diversity of cultures;
  • Minimum availability of 15h per week
  We offer
  • Hourly wage: 11,39 euro gross;
  • Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
  • Yearly holiday allowance: 8,33% of annual gross salary;
  • Competitive performance based salary growth;
  • Pension plan (after 26 weeks of employment);
  • 200 paid vacation hours (based on full time employment).

Contractual information
  • Interim contract on weekly basis, accoring to Dutch legislation;
  • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
  • Minimum amount of 15 hours a week (except in case of exams for students);
  • Start date: the first working day of each month.

Additional benefits
  • An extensive 4-week initial training and a follow-up buddy program subsequently;
  • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
  The procedure Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application

Recommended Skills

Dutch Language
German Language
English Language
French Languages
Computer Literacy
Customer Service
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Job ID: 64461