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Finnish speaking customer advisor at Webhelp Spain

Finnish speaking customer advisor

Webhelp Spain Málaga, ES Contractor
Required languages: Finnish (Native/Bilingual) / English (Advanced)
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Do you enjoy helping others and use your phone and computer with confidence as part of your daily work? In that case, we will have an interesting job for you in a hospitable and fast-growing company.

 

As a service advisor, you answer incoming calls, make outgoing calls to our existing customers, and handle the chat channel. You help customers with their questions regarding orders and products, while enabling us to achieve the goals set by our customer company.

 

A big part of your job is to ensure that our customers receive world-class service, as well as to tie long-term customer relationships.

 

Description of the task:

 

·       Booking appointments via outbound calls

·       Exit calls to existing customers - with a focus on service.

·       Answering incoming calls

·       Reply to chat channel contacts.

·       Responding to contacts received through social media.

·       Providing a great customer experience in every customer contact, as well as continuous improvement of results, for example in terms of customer satisfaction

·       Teamwork and achieving set goals.

 

We hope you:

 

·       Finnish at the mother tongue level

·       Fluent English

·       Strong writing skills

·       Smooth computer use

We offer:

 

·       Salary: 1,450 euros per month, gross + bonus

·       Spanish employment contract - from day one

·       Modern and spacious office

·       Regular events and incentives

·       An opportunity to develop in your career.

·       Paid holiday (4 weeks + 4 days / calendar year)

·       Opening hours: 08:00 to 21:00 Monday to Sunday

·       Good salary

·       Paid education

 

 

 

If you identify yourself with the description above and want to become part of our team, send us your CV in English, where you have listed your experience and skills, today.

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Customer Satisfaction
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Job ID: ML1