Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
GB
What job do you want?

Logistic Service Representative (German) job in Maastricht at Mercedes-Benz Customer Assistance Center Maastricht

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Logistic Service Representative (German) at Mercedes-Benz Customer Assistance Center Maastricht

Logistic Service Representative (German)

Mercedes-Benz Customer Assistance Center Maastricht Maastricht, NL Full-Time
Required languages: German (Business Fluent) / English (Business Fluent)
Lucrative relocation package. If applicable
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.   The function The Logistic Senior Rep. acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Logistics Operations Manager. The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities are manage all cases regarding backorder resolution, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.
Tasks & Responsibilities:
  • Safeguard Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level.
  • Actively share Knowledge and Processes within the supported services
  • Execute workload in accordance with the planning and ensure handover in case of Absence
  • Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
  • Handle Escalations and Fastlane’s, claims, reverse, ad hocs activities. Involve other Logistic Specialists and escalate timely according to the process required.
  • Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
  • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
  • Pro-actively identify and signal quality improvements and efficiency gained within supported services
  • Provide correct and accurate information
  Requirements
  • Proficient level in English and German written and spoken
  • Aadditional language (preferably Spanish/ French) would be an advantage
  • Highly professional and consistent communication skills
  • Ability to manage complexity under high pressure and stress
  • Out of the box thinking, think in solutions not problems
  • Demonstrate independent working, taking responsibility and accountability in daily work
  • Demonstrate active attitude in own development in knowledge and skills
  • Strongly oriented to customer’s satisfaction and quality of service
  • Flexibility is needed
  We offer We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary 
  • Competitive performance based salary growth
  • Result oriented bonuses 
  • Collective health insurance at discounted rates 
  • Pension plan 
  • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
  • A “tailor made” individual development plan
  The procedure Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

Recommended Skills

French Languages
German Language
Spanish Language
English Language
Wholesaling
Operations Management
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 66422