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Arabic speaker Customer Delight Representative for Social Media (m/f) at Teleperformance Portugal

Arabic speaker Customer Delight Representative for Social Media (m/f)

Teleperformance Portugal Lisbon, PT Full-Time
Required languages: Arabic (Native/Bilingual) / English (Advanced)
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Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.


Your Profile


  •   Native Arabic Speaker;
  •   Good knowledge of English (B2 level);
  •   Familiarity with online advertising products and social media;
  •   +1 year working in a customer service related role;
  •   Excellent communication skills: verbal, written, listening skills;
  •   Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  •   Experienced in Call Center environment / Customer Support role;
  •   Ability to multi-task and work under pressure;
  •   Availability Monday to Sunday, including rotating weekends;
  •  EU citizenship or work permit for Portugal.

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  •  Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
  • Private health insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

Responsibility


  •   Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone:
  •   Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  •   Provide pre and post-sales support for all self-service products;
  •   Provide product and tool support to enhance clients’ experience;
  •   Identify trends and solve problems facing multiple SMB clients;
  •   Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
  •   Provide vital product insights and feedback from our customers to engineering.

Recommended skills

Communication
Customer Service
Sales
Online Advertising
Arabic Language
English Language
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Think you're the perfect candidate?
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