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Service Desk Administrator- French
Wipro Technologies
Gdańsk, PL
Full Time
Required languages: French (Business Fluent)
Job Description
- FRENCH Speaker
- STUDENTS CAN APPLY
- WORK LOCATION- GDANSK
Roles and Responsibilities:
- Providing Technical support to customers on phone or chats to solve their technical problems reported.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network or computer issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
Mandatory Skills/Experience:
- University degree or High school degree with education in the field of computer is an added .
- Prior experience in tech support, desktop support, or a similar role. ( not applicable for Freshers applying for the job)
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Good Customer relationship management skills
Wipro Benefits:
- Relocation assistance - Accommodation, travel and other expenses covered.
- Medical Insurance
- Flexible work hours
- Excellent Learning opportunity and career growth
- Life & Disability Insurance for employees and family members
- Wipro Social Fund Scheme
- Multi-sports card
- Voluntary Pension Fund
Recommended Skills
- Customer Service
- French Languages
- Gdansk
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- Service Desk Administrator
- Wipro
Job ID: 2859908