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Service Desk Administrator- French job in Gdańsk at Wipro Technologies

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Service Desk Administrator- French at Wipro Technologies

Service Desk Administrator- French

Wipro Technologies Gdańsk, PL Full Time
Required languages: French (Business Fluent)
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Job Description
  1. FRENCH Speaker

Roles and Responsibilities:

  • Providing Technical support to customers on phone or chats to solve their technical problems reported.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network or computer issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.

Mandatory Skills/Experience:

  • University degree or High school degree with education in the field of computer is an added .
  • Prior experience in tech support, desktop support, or a similar role. ( not applicable for Freshers applying for the job)
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Good Customer relationship management skills

Wipro Benefits:

  • Relocation assistance - Accommodation, travel and other expenses covered.
  • Medical Insurance
  • Flexible work hours
  • Excellent Learning opportunity and career growth
  • Life & Disability Insurance for employees and family members
  • Wipro Social Fund Scheme
  • Multi-sports card
  • Voluntary Pension Fund

Recommended Skills

  • Customer Service
  • French Languages
  • Gdansk
  • Poland Jobs
  • Service Desk Administrator
  • Wipro
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Job ID: 2859908