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German-Speaking Customer Experience Officer at XM

German-Speaking Customer Experience Officer

XM Work from Home/Remote Full Time
Required languages: German (Native/Bilingual) / English (Business Fluent)

German-Speaking Customer Experience Officer 

Reference Number: CCODE1022

The position:

We are looking for passionate and self-motivated professionals to join our Customer Experience Team!

The main responsibilities of the position include:

  • Deal with clients’ inquiries via live chat, email and telephone
  • Perform personal clientele analysis and taking actions as required
  • Handle client inquiries appropriately and ensuring that high level service is provided
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results


Main requirements:

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent German speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required


Benefit from:

  • Attractive remuneration package
  • Private health insurance
  • Corporate pension fund
  • Food allowance
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Type of employment: Full time

Location: Cyprus, Greece or Remote

Please visit our website [ Link removed ]  to submit your online application for this position.


All applications will be treated with strict confidentiality!

Recommended Skills

  • Customer Experience
  • Customer Support
  • German Language
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