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Flex - Technical Service Representative XENTRY User Helpdesk French job in Maastricht at Mercedes-Benz Customer Assistance Center Maastricht

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Flex - Technical Service Representative XENTRY User Helpdesk French at Mercedes-Benz Customer Assistance Center Maastricht

Flex - Technical Service Representative XENTRY User Helpdesk French

Mercedes-Benz Customer Assistance Center Maastricht Maastricht, NL Full-Time
Required languages: French (Business Fluent) / English (Business Fluent)
€13.06/ hour
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Great people. Cool atmosphere. Customer focused. AND always on the move.
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
We are the Mercedes-Benz Customer Assistance Center.
                 
 
The organisation
The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

 
 
The function
As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

 
  • Handle incoming queries (phone, email, tickets) from B2B customers in a timely and professional manner;
  • Analyze and investigate issues making use of acquired knowledge and available tools;
  • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
  • Accurately document work related activities in the relevant ticketing system;
  • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products;
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
Requirements
  • Excellent level of French, both written and spoken;
  • Fluency of English (company language);
  • Very good understanding of customer satisfaction (both B2B and B2C);
  • Strong affinity with Computers (Windows ®), including installation of software and configurations of networks;
  • Superior analytical skills, ability to anticipate on upcoming issues and find solutions;
  • Open-minded to a diversity of cultures;
  • Minimum availability of 20 to 25 hours per week (Monday to Friday).
  We offer
Benefits
  • Hourly wage: 13,06 euro gross;
  • Yearly holiday allowance: 8,33% of annual gross salary;
  • Competitive performance based salary growth;
  • Pension plan (after 26 weeks of employment);
  • 200 paid vacation hours (based on full time employment).

Contractual information
  • Interim contract on weekly basis, according to Dutch legislation;
  • Flexible shift system Monday-Friday;
  • Minimum amount of 20 to 25 hours per week (Monday to Friday);
  • Start date: the first working day of each month

Additional benefits
  • An extensive 4-week initial training and a follow-up buddy program subsequently;
  • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
  The procedure Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

Recommended skills

Sales
Business To Business
Customer Satisfaction
English Language
Customer Service
French Languages
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Job ID: 66701