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Flex - Technical Service Representative XENTRY User Helpdesk French
Mercedes-Benz Customer Assistance Center Maastricht
Maastricht, NL
Full-Time
Required languages: French (Business Fluent) / English (Business Fluent)
€13.06/ hour
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Great people. Cool atmosphere. Customer focused. AND always on the move.
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
We are the Mercedes-Benz Customer Assistance Center.
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
We are the Mercedes-Benz Customer Assistance Center.
| The organisation | |
| The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”. |
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| The function | |
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As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O). Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:
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- Excellent level of French, both written and spoken;
- Fluency of English (company language);
- Very good understanding of customer satisfaction (both B2B and B2C);
- Strong affinity with Computers (Windows ®), including installation of software and configurations of networks;
- Superior analytical skills, ability to anticipate on upcoming issues and find solutions;
- Open-minded to a diversity of cultures;
- Minimum availability of 20 to 25 hours per week (Monday to Friday).
Benefits
- Hourly wage: 13,06 euro gross;
- Yearly holiday allowance: 8,33% of annual gross salary;
- Competitive performance based salary growth;
- Pension plan (after 26 weeks of employment);
- 200 paid vacation hours (based on full time employment).
Contractual information
- Interim contract on weekly basis, according to Dutch legislation;
- Flexible shift system Monday-Friday;
- Minimum amount of 20 to 25 hours per week (Monday to Friday);
- Start date: the first working day of each month
Additional benefits
- An extensive 4-week initial training and a follow-up buddy program subsequently;
- A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Recommended skills
Sales
Business To Business
Customer Satisfaction
English Language
Customer Service
French Languages
Recommended Jobs
Flex - Technical Service Representative XENTRY User Helpdesk French
Mercedes-Benz Customer Assistance Center Maastricht
Maastricht, NL
Full-Time
Required languages: French / English
€13.06/ hour
Job ID: 66701