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Collections Officer - Danish Speaker at Ferratum

Collections Officer - Danish Speaker

Ferratum Berlin, DE Full-Time
Required languages: Danish (Business Fluent) / English (Business Fluent)
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Our ideal candidate has: 

  • Fluency in Danish (speaking and writing) 
  • Previous collections experience, ideally within SME lending 
  • Excellent interpersonal and communication  and negotiation skills 
  • A “thick skin" with the ability to handle complicated situations 
  • The ability to build strong relationships 
  • Enthusiasm and is a team player with a hands-on mentality 
  • The ability to work autonomously and as part of a wider team  
  • Ambition and is comfortable working in a fast-paced environment 
  • Knowledge of insolvency laws 

In this role you will:

  • responsible of the daily collections of low, medium and high risk accounts, both verbal and written, and according to our collections strategies and policies 
  • ensure our collection policies are adhered to at all times and that you operate in good faith and according to local regulations 
  • negotiate payment agreements, including but not limited to restructure proposals and/or deed of company arrangements 
  • maintain accurate records within our Collections module on all collection activities and next actions 
  • meet our monthly recovery and overdue targets 
  • make sure escalations are initiated in a timely manner 
  • respond promptly, and completely, to both client and internal stakeholder enquiries 
  • provide ad-hoc reporting as and when requested 
  • undertake account reconciliations if required  

 Working at CapitalBox means you will benefit from the following: 

  • Be part of a dynamic, driven and very international team across six countries
  • A challenging full-time role at the forefront of the booming FinTech industry 
  • A start-up atmosphere in an established company environment with flat hierarchies where you’ll be expected and encouraged to contribute your ideas 
  • The feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement. 

Recommended skills

Computer Literacy
Customer Support
Danish Language
English Language
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