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Hospitality Services Spanish Customer Support | Athens based job in Athina at Speakit

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Hospitality Services Spanish Customer Support | Athens based at Speakit

Hospitality Services Spanish Customer Support | Athens based

Speakit Athens Full Time
Required languages: Spanish (Native/Bilingual) / English (Business Fluent)
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On behalf of our client, we are looking for an Athens-based Customer Support Specialist for the Spanish market. In this role, you will ensure that the organization is meeting the customer's requirements on a day-to-day basis. You are the Customer support providing the best possible customer service experience while keeping the company's business needs in perspective.

On a typical day, you’ll:

  • Communicate with speed, empathy, and effectiveness with customers via telephone, emails, and online chats
  • Identify and assess customers’ needs to achieve customer satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
Requirements
  • Native/ Near-native level of Spanish
  • Advanced level of English
  • Experience in tourism is desirable, but not essential
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work in shifts (no after midnight shifts)
  • This position requires all employees to be located in Greece.
Benefits
  • Competitive remuneration package (1000 * 14 salaries)
  • Monthly performance-based bonuses
  • Extra benefits per working day
  • Professional growth opportunities in a leading company in the outsourcing industry
  • Multinational and multicultural exposure
  • Indefinite duration contract

Only CVs in English will be reviewed.

This position does not provide visa support.

This position requires all employees to be based in Greece.

Not sure how is [ Link removed ] ? Our local recruitment team will share with you everything you need to know!

Recommended Skills

  • Customer Experience
  • Customer Service
  • Customer Support
  • Hospitality Service
  • Spanish Language
Apply to this job.
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