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Dutch-speaking Customer Support for Oil Company job in Lisbon at Multilingual Jobs Worldwide

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Dutch-speaking Customer Support for Oil Company at Multilingual Jobs Worldwide

Dutch-speaking Customer Support for Oil Company

Multilingual Jobs Worldwide Lisbon, PT Full Time
Required languages: Dutch (Native/Bilingual)
€20,000.00 - €21,000.00 / year
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Would you like to develop a career as a Dutch support agent for one of the worlds biggest Oil companies? Then we might have the right one for you!


Our client

They are a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. They have partnered with an Oil and Gas company and require your help to assist the Dutch-speaking client base. 


Job Description

Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include :

  • Attend customer calls,emails,chat
  • Attend customer requests such as :
    - Request for a price quotation
    - Checking product availability for a certain point in time
    - Checking order status
    - Request for information about account status and outstanding payments
    - Request an account statement, a copy of an invoice or delivery document
    - Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry
    - Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
    - Report out daily performance and update all performance logs

Your expertise

  • Having experience in Invoice management , Order Management, Collections and Dispute resolution
  • Having experience in handling customer calls/O2C Helpdesk/emails
  • Experience with SAP (including invoicing, contracts, workflows) 

Qualifications

  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.
  • Required Language Thresholds:
    • Dutch (C2: Native-Level Fluency)
    • English (B2: Independent User Level)

Benefits and Perks

  • Competitive Salary of €24.000
  • Career Progression Opportunities
  • Well-rounded Health and Life Insurance Packages
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch
  • Staff Canteen with varied food options and river-facing balcony seating

Interested? Then send your CV. We will be in touch!


About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.


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Recommended Skills

Dutch Language
Order Management Systems
Quotations
Dispute Resolution
Customer Support
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