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Dutch-speaking Help Desk Agent (work from home) job in Timișoara at Multilingual Jobs Worldwide

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Dutch-speaking Help Desk Agent (work from home) at Multilingual Jobs Worldwide

Dutch-speaking Help Desk Agent (work from home)

Multilingual Jobs Worldwide Timișoara, RO Full-Time
Required languages: Dutch (Native/Bilingual)
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You speak Dutch and are you looking for a career within a stable, international firm in Romania? Then look no further!

We are hunting for the perfect Dutch speaking Help Desk Officer for one of the largest tech firms around.

Your main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems. The best part is, you get to do it in your native language.

The Help Desk Office

We help companies modernise by integrating new softwares. This can sometimes cause confusion, and for that you are here to help.

In this role you problem-solve fellow Dutch people's IT issues via e-mail, phone or chat (no worries, full IT training provided!). You act as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction. Should the scope of the query exceed your capabilities, you refer the customer to a second line of support.

You bring

  • Fluency in English and Dutch
  • Diploma / Degree holder or pursuing Bachelor Degree Courses
  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage
  • Very good analytical and problem solving skills
  • Numerical competencies
  • Active listening combined with excellent written and verbal communication competences
  • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance

We offer

  • A 100% work from home position during covid-19. Then you will be working in the Timisoara offices.
  • A competitive salary with monthly language bonus
  • An annual Christmas bonus
  • Pension plan
  • Health insurance
  • Gym membership, meal vouchers and more
  • Lots and lots of career opportunities within an international firm!

If you are keen to help others, then please apply! 

Recommended skills

Dutch Language
Active Listening
Procurement
Verbal Communication
English Language
Complex Problem Solving
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