As a Customer Service Agent at our client, you will play a key role in their mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of their 11 brands in their native languages.

Working daytime shifts (early morning and late afternoon), any 5 days a week, you will be part of a close-knit team of 10-20 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.

Our client provide a two-week training programme including systems and product modules, plus ongoing support so that you can provide the best possible support. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment

What you will do

Support your colleagues and contribute to a great team atmosphere
Deliver Norwegian language customer support across LiveChat (70%), email and telephone
Guide customers through the desktop and/or mobile devices to assist them in using their services and products
Help to resolve customer queries
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Handle both written and verbal internal communications in English

How will success be measured in this role

Customer satisfaction scores
Contact quality (demonstrating empathy, reaching resolution, strong communication and friendliness)
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with our client's values
Successful completion of all relevant training and other compliance activities that support our client's sustainable and responsible growth

Your experience

Excellent, responsible and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Fluency in English and Norwegian is essential
Good understanding of basic internet and technical concepts
It's an advantage if you have 1 year experience in a customer support environment

The client offers