Customer Service Specialist French/English job in Amsterdam at iAgora Europa

Descripción del puesto:

About Us
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We're a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we're united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we're transforming the food industry with bold thinking and unprecedented results. If you share our passion - and are ready to create the future, build a legacy, and lead as a global citizen - there's only one thing to do: join our table and let's make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level - from entry-level intern to senior leader - to own their work. We share a responsibility to think like Owners - to be mindful of the collective and sustained success of Kraft Heinz - which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You're expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level - and you'll be rewarded. You're given opportunities to leave a mark and build a legacy. But you won't do it alone. You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Job Description

About the Position

We have an exciting opportunity for a French-speaking Customer Service Specialist to make a difference at Kraft Heinz!
The position lies within the local Benelux business unit, is dedicated for our Belgiuan market and reports to the CS Manager. Developing and leveraging the relationship with internal and customers, being the point of escalation, will be your primary responsibility.

Besides this, you take ownership of:
* Driving routines to minimize CFR impact of availability issues (e.g. forward warnings)
* Responsible for providing dedicated customer support to the retained organisation in order to understand, relay and resolve concerns with regards to Genpact processes and outputs with a focus on customer experience and customer happiness.
* Works with Genpact to prioritise activities and to call out issues to Genpact Management.
* Streamlining and optimising the Customer Service and order management processes to drive flawless execution focusing on cost, quality and service to support KHC targets

Hard Skills

Please kindly note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.
* Meaningful experience in Order Management or Customer Service related functions, including sound knowledge of logistics operations, S&OP and systems (ERP, OtC order management).
* Good computer proficiency, including experience working with Microsoft Office Suite.
* Fluent proficiency in French and English is an absolute must.
* Additional Dutch language skills are an advantage

Competencies

* Interpersonal Skills - ability to run continues improvement across different departments and communicate clearly and concisely at all levels of the business.This also includes being able to use positive language and turning a frustrating situation to a cheerful customer experience.
* Analytical - We're a very data driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.
* Emotional intelligence - Listen more and talk less, and therefore truly understand the customer, and through that demeanor build commercial chances to optimize the customer experience.
* Integrity - Work with the highest level of trust, integrity, honesty and confidentiality.
* High pressure - A fast paced and dynamic environment is what keeps you energized and helps you to stay calm, cool and deliver results.

What we offer you

* A bold employer with a fast career track like only few other companies can match;
* A competitive salary and excellent bonus structure (above market);
* Permanent contract; for we believe in doing big bets on people;
* Flexibility; we have a hybrid working model providing you with the empowerment to ensure work-life balance.
* Always room for new insights; if you have an excellent idea, please let us know, and we can set it in action!

Location(s)
Amsterdam