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Customer Care Specialist for renting company -German Speaker Relocation Portugal job in St. Gallen at Webhelp

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Customer Care Specialist for renting company -German Speaker Relocation Portugal at Webhelp

Customer Care Specialist for renting company -German Speaker Relocation Portugal

Webhelp St. Gallen, CH Full Time
Required languages: German
Apply on company site

About Webhelp

Webhelp  is a French multinational BPO company that is making business more human for the world’s most exciting brands. By  choosing Webhelp  you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at  Webhelp Portugal  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a  customer care   specialist  for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars.

You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service.

As a Customer Care Specialist with German, you will: 

  • Engage with customers to help and offer solutions by inbound calls and chat
  • Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups
  • Demonstrate the ability to analyze information and solve problems
  • Work on continuous improvement for customer satisfaction
  • We are looking for:

  • Native or proficient  German (C2)
  • Fluency  English (B2)
  • Previous customer-oriented environment experience is a plus
  • Excellent verbal and writing skills
  • Multitask, rigorous, autonomous, and resourceful
  • Analytical and positive mindset and a “sixth” sense for problems
  • For non-EU residents, it is mandatory to have a valid work permit.
  • We offer you:

  • Competitive wages (14 monthly payments per year) 
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program 
  • Life at our company:

  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
  • New and modern offices in Braga, Portugal
  • All submissions will be treated confidentially under the General Data Protection Regulation.

    Webhelp Portugal  is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

    Recommended Skills

    • Analytical
    • Business Process Improvement
    • Creativity
    • Customer Satisfaction
    • English
    • German
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    Job ID: bfdf36de14a5