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Support Analyst Amsterdam, Netherlands Support Analyst, Amsterdam, Netherlands

Multilingual Pharmacovigilance Specialist - French Speaking - COVID-19 VACCINE SUPPORT PROJECT - REMOTE WORK FROM UK, IRELAND, G job in Amsterdam at ProPharma Group

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Multilingual Pharmacovigilance Specialist - French Speaking - COVID-19 VACCINE SUPPORT PROJECT - REMOTE WORK FROM UK, IRELAND, G at ProPharma Group

Multilingual Pharmacovigilance Specialist - French Speaking - COVID-19 VACCINE SUPPORT PROJECT - REMOTE WORK FROM UK, IRELAND, G

ProPharma Group Amsterdam, NL Full Time
Required languages: French / German
Apply on company site
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Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

Manage pharmacovigilance cases through follow up call intake, documentation and case processing. Perform processing of adverse events, conduct follow up, write accurate and complete narratives in accordance with internal guidelines, SOPs and US safety regulations. Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes. Continually seek out ways to enhance customer service experience both internally and externally.

Essential Functions:

  • Follow up call intake for pharmaceutical, DS/OTC, medical food and medical device products.
  • Assist call intake staff with call management and documentation as needed. • Conduct daily case processing of adverse event cases.
  • Complete client notifications as required for case management. • Develop training materials, conduct training presentations and on-the-job-training for call center, medical information and pharmacovigilance staff.
  • Other duties as assigned

    • Pharmacovigilance case processing:

  • Case follow up activities: identify information to be collected during follow-up and conduct follow-up calls and prepare written communications to obtain follow-up information.
  • MedWatch/CIOMS/E2B Preparation: Write case narratives and review MedWatch/CIOMS/E2B reports

    • Qualifications

  • A degree in a life science or pharmacy, or equivalent.
  • French Language skills - Native or C1
  • Fluent in English. 
  • Strong translation skills.
  • Preferred: 2 years of experience in related field of expertise.
  • Preferred: Drug safety experience. •
  • Preferred: Experience working with safety databases. •
  • Preferred: Call center experience

    • Recommended Skills

    • Biology
    • Call Centers
    • Case Management
    • Communication
    • Customer Service
    • Databases
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    Job ID: 7e5dbbe252fa