Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment? 

So we have the perfect opportunity for you!

 

Your future project: join our French Customer Support team.
 
Our client is a world market leader gaming brand of home video game consoles and production company.
 
 

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales


• Develop and maintain a full technical knowledge of the client’s products and services


• Deal with all correspondence as requested/required


• Accurately log all calls and in line with procedures


• Responsibly maintain and update all job-related administrative forms


• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

 
 
To succeed in the role, you will need to have:

• Proficient level of French (C1)


• Intermediate level of English (B1)


• Previous experience in Customer Service preferred


• Impeccable communication skills


• A calm, cool and level-headed attitude in every situation


• Excellent self-organizing skills


• A proactive approach and willingness to work on own initiative


• Ability to work under pressure, in order to achieve deadlines and KPI’s


• Ability to adapt to a continuously changing environment and procedures


• Knowledge of Microsoft Office Pack (Word, Excel)


• High-speed internet access and appropriate conditions for remote work


• Must hold EU citizenship or valid work permit


• Be a local candidate or willing to relocate to Portugal

• Signing bonus


• Relocation package


• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 
 
Apply today!