Job description You will manage the performance of the After Sales Operation mainly in the German region. Provide technical and service support to end customers. In charge of the efficient processing of transactions, including the Beyond Economic Return (BER) process. Maintain optimal stock levels of spare parts at managed local operations to ensure that they can complete repairs. Identify local customer care requirements co-ordinate local implementation of warranty terms and service levels coordinate the implementation of the process related procedures with the ASPs Make decisions about service-related local customer credit requests Support Customer Evaluation Process
Requirements
BA Degree in Business Administration or similar Business proficiency in German and English. Service and customer-oriented Excellent communication skills (both written and verbal) Proven 2 years’ experience in IT is an advantage Good team spirit and business goals’ oriented Technically proficient; knowledge is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows
Working conditions
This is a full time (40 hours/week), long-term position, with a direct contract with the company. Salary is 40,000 gross per year with an addition of 8% holiday allowance. Working days are from Monday until Friday Starting date is ASAP Salary from: €3000,-
Salary to: €3333,-
Work location
Amsterdam
Company description
Our client is a global consumer technology company. Their HQ is in California. Their office in the Netherlands is located in Amsterdam Southeast.
Recommended Skills
- Business Administration
- Communication
- Computer Architectures
- Customer Service
- Economy
- English
