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Hospitality host (Dutch Speaker) at iAgora Europa

Hospitality host (Dutch Speaker)

iAgora Europa Amsterdam, NL Full Time
Required languages: Dutch
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Descripción del puesto:

The Servicehost will work together in a small team to make sure Booking employees, visitors, vendors, new hires and candidates for job interviews are warmly welcomed and supported in the reception- and service area of our Global Headquarters in Amsterdam.
They will be overall responsible for providing a perfect welcome to Booking guests and providing them with a real Bxxxxxx.xxm experience: a friendly, high level, personal, inclusive, responsive and supportive 'wow' experience to remember.
They will need to be proficient at hospitality, and willing to go that extra mile for a high level of service. They will play an important role in people's first impression of Bxxxxxx.xxm and know how to make a difference.
B.Responsible
The core tasks of the Hospitality Host are to set up, manage and ensure flawless and timely execution of all tasks, guidelines, processes and contracts that ensure an efficiently run office location(s). These include (but are not limited to):
* Have an open and responsive approach to answering questions and handling remarks, complaints and/or demands from all guests and employees
* Act as a central point of contact in the reception or service area. During events this could also be in another area such as the boardroom or the auditorium
* Make all our guests (visitors and colleagues) feel welcome. Proactive approach, welcome and guide the guests when needed
* Assist visitors in the entrance area with the self check in
* Supervising the representativeness/cleanliness of the reception/service area and the self service reception pods
* Think and act from the perspective of the guests and acts service and hospitality minded
* Eye for detail and anticipate on this
* Handles questions in detail and a customer friendly way
* Registers incoming reports, questions and complaints and informs the Service Area
* Proactively monitor behavior of visitors and employees, close communication with security
* Coordinate wardrobe and preparing/issuing access badges during events
* Supporting in administrative tasks
* Performing other tasks in consultation with manager
* Identifying opportunities for improvement and report them
* Seek for collaboration Office Management team when needed and show ownership while performing daily tasks
* Be an active member of the Emergency Response team (ERO)
B.Required
* 1+ years relevant working experience in hospitality, client services or other kinds of supporting function, preferably in a dynamic and international environment
* Basic computer experience with Google/Windows applications
* Excellent Dutch and English communication skills both spoken and written
* Excellent customer service
* Representative and hospitable
* An open attitude
* Social with considerate behavior towards the guests
* Communicative and outgoing
* Stress resistant
* Service with a smile
* High level of independence
* Teamplayer
* Solution oriented
* Patient and composure
* Flexible (also in working hours)

Recommended Skills

  • Attention To Detail
  • Communication
  • Consulting
  • Customer Service
  • Dutch
  • English
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Job ID: b03c788dddd5