Role: Technical Support Analyst

Location: Mechelen, BE

Salary: DOE (Attractive / competitive) + benefits

Relocation: Yes (applies to the candidates relocating to Mechelen from outside of Belgium)

Work permit: available to Non EU applicants

Main tasks (not limited to):

• Working with internal and external customers to identify technical problems and advising on the solution
• Testing, diagnosing and repairing faulty hardware supplied by the organisation
• Investigating, diagnosing and solving computer software and hardware faults
• Logging and keeping records of all the queries
• Analysing call logs to spot common issues
• Quality checks and test software and hardware solutions

Requirements:

• Min 1 year Technical support experience (any sector)
• SQL exp 
• Fluent level of English + Spanish / Italian / Portuguese / French / German / Dutch / Danish 
• Up-to-date knowledge of the latest IT and software trends
• Ability to deal with difficult callers
• Good analytical and problem solving skills
• Ability to work well individually and as part of the team
• Strong communications skills