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Logistics Coordinator German Speaking
Page Personnel
Amsterdam, NL
Full Time
Required languages: German
During this position you are responsible for the following tasks.
Order administration:
- Track and Trace orders.
- Investigate irregularities of orders and inform customers as required.
- Actively insure that orders flow through the system flawlessly by managing exceptions.
- Handle return requests incl. arranging of pick-ups.
- Handle of non-inventory credit or invoice requests.
Communication:
- Provide product and service information to customers.
- Provide information on status of orders to Sales as well as customers.
- Communicate late, incomplete or cancelled orders as well as changes
to the collection within set timeframes. - Log in and update customer information in CRM systems.
- Resolve product or service problems by clarifying the customer
complaints; expedite correction or adjustment; follow up to ensure
resolution. - Recommend potential services to management by collecting customer
information and analyzing customer needs. - Prepare product or service reports by collecting and analyzing
customer information. - Escalate issues in a structured way to CS Management or contact
departments. - Participate in process improvements.
Sales:
- Support Sales with any information required from the head office
The successful candidate has:
- Excellent customer handling skills
- Excellent communication skills written and verbal in German (Dutch, English, French, Norwegian, Swedish or Finnish as an extra language is a plus)
- Solid problem-solving skills with Quality focus
- Good interpersonal skills
- PC literate & Multitasking
- Flexibility to take on additional responsibilities and tasks when required
- Is able to work under pressure and meets deadlines
- Possess natural curiosity to understand processes, departments & clients
- Have a proactive approach in tackling new challenges
- SAP would be a plus
- Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.
- Competitive salary
- Great work environment
- 8% Holiday Allowance
- Travel allowance
Recommended Skills
- Administration
- Communication
- Customer Demand Planning
- Dutch
- English
- Finnish
Job ID: bf158a3b0f9f