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Patient Contact Center Representative with Danish job in Heerlen at Medtronic

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Patient Contact Center Representative with Danish at Medtronic

Patient Contact Center Representative with Danish

Medtronic Heerlen, NL Full Time
Required languages: Danish
Apply on company site

Careers that Change Lives

Make an impact on patient’s lives as a full-time service-oriented Patient Contact Center Representative. You will support our Cardiac Rhythm and Heart Failure (CRHF) products and applications, with a focus on consulting with patients, as well as health care professionals and Medtronic field personnel.

Our vision is together, we will transform the lives of people with cardiac arrhythmias and heart failure.

Click here: [ Link removed ] to learn more about the conditions and products we support.

A Day in the Life:

We offer you a position where you will provide first level technical support and address device related questions directly to patients via the phone, but also may include email or other communication methods in English and Danish languages.

Whenever issue cannot be resolved, you are responsible for the escalations to second level technicians and ensure correct follow up is done until case can be closed.

You will be involved in the complaint handling process and the linking pin between patient, hospital, field and tech services.

In this role we expect an empathic approach, where service and patient satisfaction are key.

Responsibilities:

Provide troubleshooting, support and education for CRHF products that is accurate, thorough, timely and tailored to meet the customer’s needs.

Gather relevant information, document and report customer inquiries, issues and product problems per procedures and policies.

Maintain adequate product and therapy knowledge and expertise through continuous training, coaching, and independent study.

Identify and implement personal or process improvements to maintain and improve thorough, compliant, timely, accurate service.

Maintain adherence to schedule and availability for support of incoming contacts, which includes sharing in shifts to work Medtronic holidays when clinics are typically open.

Utilize technology and systems required to support job function which may include answering phones and/or operating personal computer.

Actively participate, communicate and maintain team and cross-functional networks.

Must Haves:

Excellent communication skills via phone

Fluent in English and Danish

You have an empathic character towards the patients

You are a real team player

 Please note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 80km radius of our Medtronic office in Heerlen, the Netherlands.

After covid, we expect to work 2 days per week in the office; the other days will be home office. The exact way of working will be further decided & communicated by Medtronic.

Nice to Haves:

Experience in the medical industry

Previously worked in contact center or technical support

Analytical and problem solving

In addition you speak also the Swedish or Finnish language

We offer:

In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.

Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

• 28 holidays

• Possibility to purchase 8 extra holidays days

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurances

• Tax advantages on Commuting, Fitness plan, bicycle plan

• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract

• Employee Assistance Program and Recognize! (our global recognition program)

• Private Lease possibilities

Your Answer:  


Is this the position you were waiting for? Then please apply directly via the apply button! 

About Medtronic:


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. 
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. 

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.

Additional Information
  • Posting Date: Dec 23, 2021
  • Travel: No
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    Job ID: 5b22434554ff