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After Sales Representative - German job in Woudenberg at Dorel Industries

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After Sales Representative - German at Dorel Industries

After Sales Representative - German

Dorel Industries Woudenberg, NL Full Time
Required languages: German
Apply on company site

Join Our Team!

Big companies don’t make great bikes. Great people do.

We help people make the most of their bike ride by creating some of the most original, easy to enjoy, and best performing bicycle products.

We make bikes for everybody – as cycling develops and grows worldwide, we’re looking for more great people to join us. If you’re looking to enjoy working in a culture of innovation with a team of like-minded people, then we may have something for you here.

If you love riding bikes as much as we do, then we’re already on the same page. Let’s see what we can create together.

As an After Sales Representative at Cannondale, you will use your technical bike skills to provide our dealers support with technical questions about our products. Together with your team, you will create an enthusiastic and dealer-focused environment where dealer satisfaction is the ultimate goal! You are the designated expert for our dealers. Additionally, you will provide technical support for colleagues. Furthermore, you will be responsible for warranty handling with our dealers.

About your job

Being a successful After Sales Representative at Cannondale means that you meet three KPIs daily – reachability, prompt response time and customer satisfaction. Your responsibilities include:

  • Manage, control and solve warranty claims in your defined area with a strong focus on customer satisfaction;
  • Pro-actively provide appropriate technical solutions in accordance with the company’s policy;
  • Analyzing all service and technical bicycle matters in an efficient and accurate manner and improve them when possible;
  • Point of contact for the customer service, sales and marketing teams for all their technical queries;
  • Looking for continuous process improvements;
  • Delivering quality feedback and analysis during Tech meetings and to other departments;
  • Follow internal controls and company policies as set by CSG and job function;
  • Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned;
  • Your region will include the following countries: Germany, Austria and Switzerland.
  • Your experience

  • Have a thorough technical knowledge of bicycles and components and the capacity to absorb this quickly;
  • Be proficient in the German and English language;
  • Have a positive mindset and the ability to energize others;
  • Strong customer centric focus;
  • Strong problem solving and analytical skills;
  • Strong interpersonal skills and ability to work across cultures and functions;
  • Strong communication, presentation and relationship-building skills;
  • Have at least a secondary school diploma in a technical field;
  • Have experience in a service/tech related environment;
  • Have experience in B2B and/or B2C sales;
  • A passion for cycling.
  • Sounds like you?

    Along with a competitive salary and benefits package, we offer you a challenging role at an international company with strong brands, where you can work with very supportive colleagues. If you have an aspiration to work with some great cycling brands and an extremely dedicated and passionate team, please get in touch!

    Your main base will be our European Headquarters in Woudenberg, the Netherlands. Within an international team with an enormous passion and enthusiasm for cycling. Next to our own fitness center and shower facilities, you can also enjoy a nice lunch ride with your colleagues. Of course we will help you move to the Netherlands and offer you a great relocation package.

    WE ARE A CYCLE FRIENDLY EMPLOYER

    The cycle-friendly employer certification scheme was developed to establish a European standard for cycle friendly companies. The certification is intended to help European companies to improve the situation for employees that cycle to work. As an acknowledgement for our effort we received the certificate “cycle-friendly employer”.

    We are fully committed to providing a harmonious working environment in which our employees can maximise their full potential and to contribute to business success, irrespective of their age; gender; gender expression or identity; gender reassignment; pregnancy; leave in connection with childbirth or adoption; care responsibilities; social or ethnic origin; skin colour; race; sex; nationality; national origin; religion or personal beliefs; disability; political affinity/opinion; sexual orientation; marital or civil partnership status; or other personal characteristics.

    We endeavour to ensure that no employee or job applicant is discriminated against, either directly or indirectly, and we will not condone or tolerate discrimination or harassment against an individual due to their association with a third party, on the grounds of their age; gender; gender expression or identity; gender reassignment; pregnancy; leave in connection with childbirth or adoption; care responsibilities; social or ethnic origin; skin colour; race; sex; nationality; national origin; religion or personal beliefs; disability; political affinity/opinion; sexual orientation; marital or civil partnership status; or other personal characteristics.

    We are committed to identifying and eliminating discriminatory practices, procedures, and attitudes throughout the organisation. We believe all individuals are entitled to be treated with dignity and respect while at work and when representing the business in any capacity outside of work. We expect all employees to support this commitment and to assist in all possible ways. 

    To learn more about

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    Job ID: 7cca6079718c