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German Speaking Support job in Barcelona at Recruitment Direct

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German Speaking Support at Recruitment Direct

German Speaking Support

Recruitment Direct Barcelona Full Time
Required languages: German
22.000 €/Año
Apply Now

German Support Experts

Barcelona, Spain

€22,000 per year

Overview

We are recruiting tech savvy experts to support the users of a world leader company in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail

Benefits

What do we offer:

  • Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
  • Salary: 22,000 € gross/year
  • Relocation Package:
    • Flight ticket
    • Taxi to the airport
    • Taxi from the airport in Spain to your new accommodation
    • PCR test cost compensation
    • Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
    • Support with a private Health Insurance
  • Continuous training and development program
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Recommended Skills

  • Attention To Detail
  • Communication
  • Customer Service
  • English
  • German
  • Problem Solving
Apply to this job.
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Job ID: sm43898bar