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IT Service Desk Subject Matter Expert with German Dusseldorf job in Düsseldorf at CPL

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IT Service Desk Subject Matter Expert with German Dusseldorf at CPL

IT Service Desk Subject Matter Expert with German Dusseldorf

CPL Düsseldorf, DE Full Time
Required languages: German
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Our Client
We are a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Role Overview
  • Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete, and restricted knowledge articles.
  • Supports the team leader in identifying and developing training needs and contents, reviews, and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies, and norms of the Company.
  • Supports the service desk agents by handling escalated tickets and coach them to improve their user handling skills.

  • Your Profile
  • Minimum C1 fluency in German.
  • Located in the Greater Dusseldorf area to commute.
  • Motivation in IT service desk career.
  • 2-3 years of experience in the Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
  • Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite.
  • Advance knowledge of T/S Small Forms (iOS, Android, Windows).
  • Willingness to work in rotational shifts.

  • The Offer
  • Competitive and negotiable salary.
  • Permanent fulltime contract.
  • Benefits to be confirmed.
  • Well-connected central Düsseldorf location.
  • A brand new small team to expand with exciting career opportunities.

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