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Technical Support Representative - French & Spanish job in Maastricht at people-s-place GmbH

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Technical Support Representative - French & Spanish at people-s-place GmbH

Technical Support Representative - French & Spanish

people-s-place GmbH Maastricht, NL Full Time
Required languages: French / Spanish
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Description

and responsibilities
  • Handling incoming work (email, tickets) from B2B customers and responding to the queries in a timely and professional manner
  • Analyzing and investigating issues making use of acquired knowledge and available tools
  • Providing information and assistance with regards to Portal Functions (Web application), investigating problems related to the dispatch of cases and system errors, etc.
  • Accurately documenting work-related activities in the relevant ticketing system according to established policies and procedures
  • Coordinating with internal stakeholders to resolve complex inquiries and complaints about supported products
  • Ensuring all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
  • If needed, performing other duties and responsibilities as assigned
  • Working hours - 40 hours/week, Mon-Fri, dayshifts
  • Your profile

  • Highly motivated and keen to act as a Brand Ambassador
  • Highly perceptive, customer-focused and able to understand and manage expectations
  • Fluent in English and in French & Spanish with good communication (B2B) skills both written and verbal.
  • Good understanding of and a strong affinity with Computers (e.g. Browser settings).
  • Particular interest in and basic knowledge of automotive technology
  • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness and ability to work independently
  • Flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress
  • Enthusiastic and inspiring personality
  • Benefits

    Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for the first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
  • Recommended Skills

    • Analytical
    • Automotive Industry
    • Brand Identity
    • Communication
    • Customer Service
    • English
    Apply to this job.
    Think you're the perfect candidate?
    Apply on company site

    Job ID: f8f8e03d8f44