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Logistics Coordinator German Speaking job in Amsterdam at Page Personnel

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Logistics Coordinator German Speaking at Page Personnel

Logistics Coordinator German Speaking

Page Personnel Amsterdam, NL Full Time
Required languages: German
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Job Description

During this position you are responsible for the following tasks.

Order administration:

  • Track and Trace orders.
  • Investigate irregularities of orders and inform customers as required.
  • Actively insure that orders flow through the system flawlessly by managing exceptions.
  • Handle return requests incl. arranging of pick-ups.
  • Handle of non-inventory credit or invoice requests.



Communication:

  • Provide product and service information to customers.
  • Provide information on status of orders to Sales as well as customers.
  • Communicate late, incomplete or cancelled orders as well as changes
    to the collection within set timeframes.
  • Log in and update customer information in CRM systems.
  • Resolve product or service problems by clarifying the customer
    complaints; expedite correction or adjustment; follow up to ensure
    resolution.
  • Recommend potential services to management by collecting customer
    information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing
    customer information.
  • Escalate issues in a structured way to CS Management or contact
    departments.
  • Participate in process improvements.



Sales:

  • Support Sales with any information required from the head office




The Successful Applicant

The successful candidate has:

  • Excellent customer handling skills
  • Excellent communication skills written and verbal in German (Dutch, English, French, Norwegian, Swedish or Finnish as an extra language is a plus)
  • Solid problem-solving skills with Quality focus
  • Good interpersonal skills
  • PC literate & Multitasking
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • Possess natural curiosity to understand processes, departments & clients
  • Have a proactive approach in tackling new challenges
  • SAP would be a plus
  • Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.




About Our Client

A world leader in innovative, casual footwear which has sold millions pairs of shoes in over 90 countries!


What's on Offer
  • Competitive salary
  • Great work environment
  • 8% Holiday Allowance
  • Travel allowance

Recommended Skills

  • Administration
  • Business Process Improvement
  • Communication
  • Customer Demand Planning
  • Dutch
  • English
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: a31b5dac975d