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Wholesale Customer Service Specialist with English and German job in Huizen at Pronovias

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Wholesale Customer Service Specialist with English and German at Pronovias

Wholesale Customer Service Specialist with English and German

Pronovias Huizen, NL Full Time
Required languages: English / German
Apply on company site

Job description

We at  PRONOVIAS GROUP , Global leader in the Bridal industry are currently looking for a  talented and outstanding Wholesale Customer Service Specialist to join our Customer Service Team, based in our Northern Hub offices in Huizen . 

Our mission is bringing  HAPPINESS  into the world by dressing with style our customers’ dreams, being the best partner to our clients and building together an exciting place to work. 

As part of our Internal Sales and Customer Care department, and responsible for the DACH area, you are the contact person for our customers regarding orders, follow-up orders, product information, complaints and returns. 

Enthusiastic, accurate, stress-resistant, commercially oriented, service-oriented and skilled in making contacts are all qualities that you master to be part of the team.

Role and responsibilities:

  • Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
  • Answer a heavy volume call center
  • Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
  • Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
  • Book and manage trunk show and loaner programs
  • Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions
  • Requirements

  • Has good command of Dutch, German and English, both spoken and written;
  • Has an HBO working and thinking level;
  • At least 3 years of work experience in a similar position within the fashion industry;
  • Hands-on mentality and a proactive attitude to work;
  • Works in a client- and solution-oriented way;
  • Excellent knowledge of the Microsoft Office package;
  • Team player; enthusiastic, accurate, commercially oriented, service-oriented and skilled in making contacts are all qualities requested;
  • Passion for the Bridal and Fashion Industry.
  • PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.
  • WHAT DO WE OFFER ?

  • Becoming part of a dynamic company with more than 50 years of experience.
  • Join our international "family" with more than 35 nationalities worldwide.
  • Ethical workplace environment that embrace the diversity that makes us special.
  • Having to opportunity to join our "Happy World" projects to empower women and environmental sustainability.
  • Team building activities to promote the Companies' values: respect, innovation, empowerment, performance driven and team work.
  • If you fit with all the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role! 

    Recommended Skills

    • Accounting
    • Call Centers
    • Customer Satisfaction
    • Customer Service
    • Dutch
    • English
    Apply to this job.
    Think you're the perfect candidate?
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    Job ID: 359c170f2cfa