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Microsoft Enterprise Consultant for French Support job in Αθήνα at Teleperformance

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Microsoft Enterprise Consultant for French Support at Teleperformance

Microsoft Enterprise Consultant for French Support

Teleperformance Αθήνα, GR Full-Time
Required languages: English / French / Greek
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Are you a fluent French speaker? This is your chance to work in our Microsoft Business Customers support team!

Teleperformance Greece connects customers with the world’s top brands for [ Link removed ] With a team of 10.000+ employees from 109+ nationalities, we proudly represent the leading global businesses.

Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts!

If you have 2-3 years helpdesk or system admin experience and you are a fluent French speaker, this is your chance to join the Microsoft Business Customers support team!


A new career journey begins at the click of the “Apply for this job” button. Just push it!




What you will do:

  • Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
  • Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
  • Answer Microsoft Business Customers’ inquiries and troubleshoot technical issues that they face
  • Maintain high customer satisfaction
  • Log the cases on internal systems, while getting up to date with Microsoft products & services.



What you will bring:

  • Fluency in French
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Solid Science, Math, Engineering, or Computer science background
  • 2-3 years helpdesk or system admin experience with exposure to medium to large businesses
  • Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.
  • Ability to speak and write clearly
  • Ability to adapt and flex style according to customer personality, culture, and profile
  • Empathy and a passion for customer service, solid team, and collaboration skills, work independently with limited supervision
  • Technical knowledge and experience: Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams. 
  • Acknowledged certifications like MCSE or Cisco certifications will be considered as an advantage



What we offer:

 Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable

  Competitive monthly salary + 2 extra salaries per year

Private Health Insurance

 Numerous benefits and discounts

Full training by certified instructors

Professional growth &[ Link removed ]

[ Link removed ] as well as [ Link removed ]

Free online Greek language courses

  State of the art premises, providing a great working environment with relaxing break areas

  Work for a [ Link removed ]  that fosters diversity, offering [ Link removed ]  to all, regardless of gender, ethnicity, religion, culture, or age

 



Wondering about the cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate, and cuisine – and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

It’s helpful to have a picture of what life there will cost as an expat. Click [ Link removed ] to read an official and handy guide as provided by the Greek authorities.



Find out more

Would you like to see more French speaking jobs options? Please click [ Link removed ]

Do you need even more options? [ Link removed ]

 

Recommended Skills

Help Desk
English Language
Verbal Communication
French Languages
Office Suite
Operating Systems
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Job ID: 191429