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Senior Quality Auditor - CDD/KYC (Dutch) job in Amsterdam at Mollie

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Senior Quality Auditor - CDD/KYC (Dutch) at Mollie

Senior Quality Auditor - CDD/KYC (Dutch)

Mollie Amsterdam, NL Full Time
Required languages: Dutch
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Your opportunity


We’re a market leader in online payments, loved by over 120,000 businesses across Europe. Our business is growing fast and we completed in 2021 a Series C investment round to further fuel our growth. We are a fast moving business with lots of opportunities to make a real impact, so we’re looking for a fast thinker and an effective go-getter.

Reporting to our Quality Team Lead, you will spend time examining low/medium and high risk assessments, determining the root causes of any points of failure and addressing them. Quality management is crucial to both the compliance and success of our business across Customer Service and Onboarding & Risk. We are therefore looking for someone to lead the efforts at Mollie and drive best in class Quality Management, business insights and continuous improvement for our operations team.

This role is an ideal opportunity for a true champion of the customer experience in CDD/KYC and someone who is able to combine their flair for quality management with a data driven mindset. This is also an incredible opportunity to work with an exciting team in a fast growing, international FinTech.

What you'll be doing:

  • Monitor and check quality and regulatory/business compliance for onboarding risk assessments, remediation & periodic verification processes done by our analysts.

  • Report on weekly quality metrics and play an active role in driving improvement.

  • Deep dive and analyze to find trends and root causes of errors to give feedback on team performance.

  • Provide quality intelligence to help Team Leads have insights on coaching their team.

  • Liaise with various lines of businesses and regions to calibrate audits, implement best practices and drive performance improvements.

  • Identify root causes and improvement opportunities in training, process and policies.

  • Collect and present data to management and to applicable stakeholders in reports and weekly business reviews.

  • Recommended Skills

    • Auditing
    • Customer Experience
    • Endearing And Charismatic
    • Metrics
    • Quality Management
    • Risk Analysis
    Apply to this job.
    Think you're the perfect candidate?
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    Job ID: b22d706a21b3