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Customer Agent (Dutch) at BESTSELLER

Customer Agent (Dutch)

BESTSELLER Amsterdam, NL Full Time
Required languages: Dutch
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Our customer service team is fundamental to the success of our business. Via phone, email and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality focused process and constantly work to improve and create a better customer experience across all the BESTSELLER E-Commerce brands and many more. 

As a Customer Operations Agent, you will be part of an energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive first class treatment. 

Overview of Responsibilities:

  • Communicate via different channels (chat, WhatsApp, e-mail, phone and through partners) 
  • Investigate inquires using internal and external stakeholders and systems 
  • Have an in-depth knowledge of macros and (when created) phone scripts in Dutch and English 
  • Be able to process orders through various systems 
  • Make claims 
  • Process refunds 
  • Identify fraudulent behaviour 
  • Attend meetings and trainings to ensure knowledge is up-to-date 
  • Translate text for customer contacts on an ad-hoc basis 
  • Be a team player and assist colleagues when needed 
  • Raise any areas of improvement with your Customer Operations Senior

  • Skills/Experience:

  • Fluent in English and Dutch (required Customer Operations language)
  • Excellent communication and interpersonal skills
  • Interest in fashion and you are preferably an avid online shopper
  • Your profile:

    At BESTSELLER E-commerce people are the key and it is crucial that you thrive in our dynamic and international environment. As we emphasize on great teamwork, the right candidate will be loyal, helpful and enjoy being part of a strong and fun team where we are always ready to make an extra effort when needed. You have an optimistic mindset and manage to keep up the good spirit in a busy and sometimes unpredictable work environment and you are available for part or full-time.

    This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands.

    Why work for us? 

    Besides being a challenging and inspiring place to work, we value a good work atmosphere and equally offer good benefits. To this extent, we offer an excellent daily lunch made by a professional cook, a beautiful new office in the heart of Amsterdam, a ‘fit for less’ plan and regular Friday events with colleagues. Last but not least, we have employees from all over the world and encourage international candidates to apply.

    INTERESTED?

    Recommended Skills

    • Claim Processing
    • Communication
    • Customer Experience
    • Customer Service
    • E Commerce
    • Passionate
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    Think you're the perfect candidate?
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    Job ID: 327dd5980344