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Technical Customer Support Representative with Czech, Slovak and English languages job in Poznań at Conectys

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Technical Customer Support Representative with Czech, Slovak and English languages at Conectys

Technical Customer Support Representative with Czech, Slovak and English languages

Conectys Poznań, PL Full Time
Required languages: Czech / English / Slovak
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You come with:

  • A C1 level of Czech, both written & spoken
  • A C1 level of Slovak, both written & spoken
  • A B2 level of English, both written & spoken
  • Proficiency with Microsoft Office applications, especially in Excel
  • Standard Operating system understanding and Office tools knowledge
  • Web-based applications and database operating acquaintance and skills
  • Technical understanding

Your day in Conectys:

  • You will provide best-in-class customer service and problem resolution to customer queries
  • You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • You will initiate, manage, answer, and solves customers’ queries
  • You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact (e.g., first call – accurate solution); assists all customer queries by offering precise, concise, complete, and within the agreed terms

We have for you:

  • Soft Skills and Communication Training
  • Specific Training with access to our customers’ products
  • Professional work environment and international career opportunities
  • Office located in the heart of the city (Stary Browar)
  • Private medical healthcare (Medicover)
  • Meal tickets (Sodexo lunch pass)
  • Multisport card
 

Recommended Skills

Czech (Language)
Slovak Language
Office Suite
Complex Problem Solving
Operating Systems
Microsoft Excel

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Job ID: 5883