Customer service specialist Spanish-speaking DowHoek job in Hoek at Manpower

Bedrijfsomschrijving
TheDow Service Centre is the international service provider for theDow Chemical Company. More than 1,100 employees representing overfifty nationalities work here. The Service Centre supports Dow andits joint ventures in Europe, the Middle East, Africa and Indiawith a wide range of services. This includes logistics, customerservices, finance, human resources, translations and more. In 2020Dow received recognition as a Top Employer because of the theirsupport of local environmental projects and public events.

As a new employee, you will have the opportunityto be part of Dow’s Employee Resource Groups (ERGs) to contributeto inclusivity at Dow. You will also be offered many internaltraining opportunity to develop your technical and soft skills.Because of the nature of your job, you will work alongside withvarious departments within Dow, including supply chain planning,commercial and logistics.

Working hours
In thisfull-time job you will be working Monday through Friday duringregular office hours. Functieomschrijving
Youhave both a Bachelor’s degree or higher and a good command ofSpanish and English. As a Spanish-speaking customer servicespecialist at Dow, you will be providing customers with exemplaryservice and improve client-company relationships. In exchange forall of your hard work, you can expect a maximum salary of €3,200.-per month. Is this a challenge you are willing to take on? Thenkeep on reading and discover if you're the perfect fit!

Employment agency Manpower is lookingfor Spanish-speaking customer service specialists for Dow inTerneuzen.

Within your roleyou’ll be providing customers with the answers they are waitingfor. The customer comes first, whether you are simply answeringquestions, helping them with practical tips or solving problems. Issomething unclear to you? No problem! Without any hesitation youare able to get the answer by continuing to ask after the problemand contacting various functions with Dow. That way your answercovers the customer’s question from A to Z. Yourresponsibilities summarized:

• Collecting marketintelligence and analyzing customer needs
• Executing order entry processes and leading orderfulfilment processes for given business
• Overseeing customer account activity, includingaddressing issues and implementing solutions
• Ensuring optimal service levels according to businesspriorities
• Determining commercial strategieswith customers across multiple businesses
• Following up on orders and guiding these through theSupply Chain partners to ensure maximum customersatisfaction
• Differentiating between Dowcapabilities and customer requirements

What’s in it for you?

• Gross salary between €2,600.- and €3,200.- permonth
• Reimbursement of travel expenses at€0.19 per kilometre and full reimbursement of Westerschelde tunnelexpenses (maximum of 75 kilometres will be reimbursed)
• Pension accrual through Manpower after eight weeks ofwork
• Full-time job of 40 hours aweek
• On-the-job training at Dow
• Fixed term Manpower contract at Dow Chemical
• Free access to E-learning platform Manpower Academy viaManpower

Functie-eisen

• An EQF level 6 or Bachelor’s degree or higher
• Excellent command of both Spanish and English (both atleast C1-level according to the Common European Framework ofReference for Languages)
• Availability of 40hours per week
• A Dutch work permit that isvalid for at least nine months or EU-citizenship
• A certificate of conduct (Verklaring Omtrent Gedrag orVOG) that shows you have not committed any criminaloffences
• Ability to work with new technologiesand tools
• Preferably, some experience incustomer service or with SAP and CRM

Living in or near Terneuzen, Hoek,Middelburg or Bergen op Zoom is a bonus, but notmandatory!

If youare looking for a new job and would Dow be the perfect fit for you?Don’t hesitate to apply, because Manpower will contact you withintwo working days to discuss yourapplication!