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Technical Support DACH job in Maastricht at Lingo Recruitment

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Technical Support DACH at Lingo Recruitment

Technical Support DACH

Lingo Recruitment Maastricht, NL Full Time
Required languages: German
€0.00 - €35,000.00 / year
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Role: Technical Support (Remote during the pandemic period)

Location: Hoensbroek, The Netherlands 

Salary: up to €35Kp/a 

Benefits: Healthcare, private pension scheme, 21 days AL

Responsibilities (not limited to):

  • Develop and maintain strong knowledge of the company products
  • Provide technical support via calls, emails or remote control
  • Diagnosing and fixing network problems and hardware or software issues
  • Troubleshooting
  • Keep customers updated of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Escalating to the product development team where required
  • Provide training as needed
  • Keep a record of issues and faults along with solutions, for future reference.

Requirements:  

  • Fluent English and German 
  • Knowledge of PC networking hardware and software
  • Experience performing root cause analysis, replicate and test problems in multiple environments
  • Good knowledge of Windows 7 / 10 / Server 2012 and familiar with SQL / MS SQL server, databases
  • Familiar with Citrix
  • Experience performing root cause analysis, replicate and test problems in multiple environments
  • Excellent verbal and written communication skills
 

Recommended Skills

German Language
English Language
Microsoft Windows
Windows Server 2012
Technical Support
Testing
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Job ID: VacDM56