We are hiring a Customer Service Representative to provide advice and support to customers from the dental industry, go above and beyond customer expectations and provide an outstanding customer service experience. This role handles a complex variety of tasks, the main accountabilities involve:

Responsibilities/Tasks

• Being responsible for different aspects of order management (processing, monitoring, follow-up)
• Communication with vendors and third-party service providers to ensure that orders are placed correctly and on time
• Communicating with customers regarding order status updates
• Providing additional information regarding products, additional services, and similar
• Resolve any potential customer issues and troubleshooting problems, provide appropriate solutions
• Processing returns or exchanges based on customer requests or company policies
• Establishing and managing positive relationships with customers
• Updating customer records and maintaining several CRM systems
• Working in collaboration with other departments
• Follow company procedures, guidelines, and policies

Requirements


Most important experience and qualifications:

• Previous customer service experience is desired (ideally from a medical or similar environment)
• Advanced proficiency in English and German language
• Proficient computer skills including the MS Office Package
• Working knowledge of customer relationship management (CRM) tools is considered an advantage

Personal Trait profile:

• Excellent communication skills and high-quality service orientation
• The ability to manage multiple responsibilities
• Strong analytical and problem-solving skills
• Driven personality with a high sense of responsibility
• High levels of motivation and enthusiasm for working in the dental industry