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Helpdesk Agent (English+French) Tenerife job in Santa Cruz de Tenerife at Groupe CRIT

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Helpdesk Agent (English+French) Tenerife at Groupe CRIT

Helpdesk Agent (English+French) Tenerife

Groupe CRIT Santa Cruz de Tenerife, ES Full Time
Required languages: English / French
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Descripción

Customer support agent (english + another language) Tenerife

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

• Mandatory languages (fluent): Main language + English (Valuable: Spanish)
• Basic PC Skills
• Good communication skills
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Baic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development:, Results Focused, Initiative
• Customer-oriented

We offer:
. Permanent contract
. Development in an international environment and training
. Salary band: 13.300 € b/a
. Location: Tenerife (Spain) Now is online.

Requisitos mínimos

• Mandatory languages (fluent): Main language + English (Valuable: Spanish)

• Basic PC Skills

• Good communication skills

• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

• Baic understanding of the principles, theories, and practices of group dynamics and/or team development

• Basic Business Development:, Results Focused, Initiative

• Customer-oriented
 

Recommended Skills

Team Building
Success Driven
Technical Support
Communication
Customer Support
Spanish Language

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Job ID: 173eb51ed701