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Trading Services Analyst (German/French) job in Kraków at myGwork

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Trading Services Analyst (German/French) at myGwork

Trading Services Analyst (German/French)

myGwork Kraków, PL Full Time
Required languages: French / German
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Job Title

Trading Services Analyst (German/French)

Job Description

Join the game-changers

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will do:

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:

• Providing front line support to our clients across phone, email, web chat and social media

• Answering queries from our client base on all of our products and platforms • Resolving trade queries

• Providing clients with technical support with our front-end platforms and chart packages

• Conducting audit checks and client administration tasks In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.

Who we are

We've been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow's opportunities. Today, we're a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you'd like to work in an inclusive, collaborative team that will recognize your talent and allow it to shine

Where you'll work

As part of our hybrid working environment, you'll split your time between home and the office. In this way, you'll be able to enjoy a better work-life balance and always bring your best self to your role. At the office, you'll have access to everything you'd expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

Join IG, and you'll be joining the best in an always-moving industry.

How you'll grow

Your personal and professional development are important to us. As a company that's constantly redefining the boundaries of possibility, we'll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that's a big ask, so we'll make sure that you're supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you'll be rewarded with countless opportunities to experience new things and enhance your abilities.

What you'll get

What we offer:

•Competitive salary

•Private medical cover for you and your family (Medicover)

•My Benefit system (you can choose: multisport card, vouchers etc.)

•Life insurance (Generali)

•Unlimited LinkedIn Learning access

••Comprehensive global and local on boarding process - to the company and to your role

•Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with annual budget for

•Option to participate and create ESG initiatives based on IG Brighter Future Fund

•Additional days off for voluntary work

•1 additional day off to celebrate your birthday

Currently:

• Work from home or office (based on your choice)

• Home office equipment reimbursement

• Online stretching sessions

• Online wellbeing weeks

• Online (and in-person) social events

• Depending on pandemic situation - summer and Christmas parties

In the office:

Come to work in a comfortable, state of the art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits employees may enjoy here:

• Free fresh fruits and coffee club

• App based parking spots booking system

• Bike parking and shower

• Games: Foosball and ping-pong table, consoles and board games

• Annual parties - summer picnic and Christmas Party

• Other social events After pandemic - agile hybrid working model.

Who you are

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you're inspired by our way of working and can bring something new to our team of top-notch people, then you'll find a home here.

What you will bring:

What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail - plus:

• A degree-level education

• Fluency in primary support language (written and spoken)

• High competency in English (verbal and written)

• Excellent interpersonal and communication skills

• A logical and analytical approach to problem solving

• Confidence to employ basic maths skills, particularly mental arithmetic.

• Strong organisational and time management skills

• Good working knowledge of any additional European language, would all be a distinct advantage

• Experience within financial or banking environment or experience in sales or client servicing team would be a distinct advantage

Number of openings

1

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Recommended Skills

  • Analytical
  • Arithmetics
  • Attention To Detail
  • Banking Services
  • Capital Markets
  • Communication
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Job ID: c582e179d7d3