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German Player Support Agent (Gaming Industry) job in Höchst im Odenwald at TransPerfect

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German Player Support Agent (Gaming Industry) at TransPerfect

German Player Support Agent (Gaming Industry)

TransPerfect Höchst im Odenwald, DE Full Time
Required languages: German
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MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video game services provider specializing in localization, player support, community management, ethical penetration testing, gaming and admin tool development, and much more. We work with a large number of gaming developers and publishers across the globe, helping them to introduce their games to newer markets and wider audiences worldwide.

We are looking for an exceptionally skilled environment artist to join our team as we continue to work on the next top grossing blockbuster hits on mobile, PC, console, and VR/AR! We are looking for a candidate with a strong eye for spatial design, composition, texture and colour theory. In this role you will be responsible for creating high quality assets across varied styles and genres within a timely fashion based on client schedules and needs.

The ideal candidate must have a solid grasp of modelling and texturing both organic and hard surfaced assets, as well as an excellent working knowledge of the latest industry tools and technology.

Position responsibilities:

  • Processing questions and problems from users through a ticketing system
  • Answering queries on blogs and forums as well as social media channels
  • Getting familiarized with the games so you can advise players
  • Getting creative in finding solutions to technical problems and bugs
  • Encouraging user loyalty by providing an outstanding service
  • Contributing to studio-wide community strategies
  • Supporting the community managers with ad-hoc tasks

Essential skills and experience required:

  • Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
  • Strong proficiency in the German and English language
  • Passion for and knowledge of games
  • Basic knowledge of social media from both user and professional points of view
  • Keen to work in an international environment
  • Excellent organizational skills
  • Good knowledge of MS Office
  • Excellent interpersonal skills
  • Experience in the video games industry
  • Strong computer and desktop publishing skills
  • Strong ability to multitask, prioritize, and work independently with minimal supervision
  • Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions

We offer:

  • An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
  • The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
  • A competitive salary
  • Valuable and transferable work experience in the games industry
  • Ongoing training and professional self-improvement opportunities

Recommended Skills

  • Self Motivation
  • Coordinating
  • Language Translation
  • Complex Problem Solving
  • Decision Making
  • Multitasking
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Job ID: 2175d335329f