Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
GB
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Level 1 Technical Helpdesk Support, Oracle Food & Beverage GBU - Fluent English/German required job in Düsseldorf at myGwork

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply on company site
Level 1 Technical Helpdesk Support, Oracle Food & Beverage GBU - Fluent English/German required at myGwork

Level 1 Technical Helpdesk Support, Oracle Food & Beverage GBU - Fluent English/German required

myGwork Düsseldorf, DE Full Time
Required languages: English / German
Apply on company site

Level 1 Technical Helpdesk Support Oracle Hospitality - Fluent German required

Location: Dusseldorf

The Hospitality Support Team delivers support services for the complete Oracle Food & Beverage product suite including point-of-sale, table management, kitchen management, guest experience, cash management, loyalty management, inventory, labor and loss prevention management and operational intelligence.

Fluent German and English skills are required for this role

As a member of the Oracle Support organization, your focus is to deliver application support and solutions to the Oracle customer base. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Responsibilities:

  • Answer high volume of hospitality support calls in a timely manner
  • Create new cases and update existing cases in our customer database
  • Provide solution to customer or pass case to relevant resolution group
  • Triage incidents with a view to applying known fixes
  • Meet and aim to exceed monthly individual and company targets set by Management
  • Manage escalations in accordance with company procedures and Service Levels
  • Troubleshoot, diagnose and resolve fault at time of answering where possible
  • Communicate with customers regularly regarding case progress and updates
  • The ability to work from 8am/9am to 4pm/5pm GMT Monday to Friday, scheduled hours are subject to change & all applicants should have the ability to work in a 365x24x7 team environment

You should have a background working in IT or Helpdesk support and any experience in point of sales systems with hotels or stocktaking or inventory management software along with knowledge of MSQL and DBisql would be advantageous.  

An IT related degree is preferable for this role or IT working experience

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

 

Recommended Skills

  • Accounts Receivable
  • Cash Management
  • Communication
  • Cooking
  • Curiosity
  • Customer Demand Planning
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: bec2b039a8b9