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Dutch speaker Customer Service Advisor for tobacco industry (m/f) at Teleperformance Portugal

Dutch speaker Customer Service Advisor for tobacco industry (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: Dutch / English / Portuguese
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Your Role

Are you interested in an exciting career in a growing and innovative company?
Then work with us! Support our client from the tobacco industry and ensure an outstanding customer experience at every single opportunity.

Our Client

Is the leading worldwide tobacco company working with seven of the world’s top 15 brands, including the best-selling cigarette brand. Recently the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device aiming to provide a new solution for their customers.


  • Customer support via telephone and email;
  •  Effective support for questions regarding the use and maintenance of the iQOS device;
  •  Provision of technical support in regard to the device or the iQOS website;
  •  Providing information and possible troubleshooting.

Your Profile

  • Fluent written and verbal communication skills in Dutch;
  •  Moderate English skills (B2 level);
  •  Demonstrates sympathy and empathy;
  •  Excellent communication skills, interpersonal skills and team spirit;
  •  Flexibility and resilience;
  •  Fast learning capacity;
  •   Experience in telephone customer service / call center environment (preferred).

Our Offer

  •  Excellent work opportunity in a leading multinational company;
  •  International career in a multicultural environment;
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Long-term development opportunities;
  • Private health insurance since day one in the company;
  •  Possibility to live in one of our apartments;
  •  Initial flight expenses refund;
  •  Annually complementary return flight to your home country (within Europe);
  •  Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Recommended skills

Dutch Language
Interpersonal Skills
Verbal Communication
Complex Problem Solving
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Think you're the perfect candidate?
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Job ID: 71962