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Italian Tech Support for Mobile Devices job in Αθήνα at Teleperformance

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Italian Tech Support for Mobile Devices at Teleperformance

Italian Tech Support for Mobile Devices

Teleperformance Αθήνα, GR Full-Time
Required languages: English / Greek / Italian
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Are you into tech? This is your chance to work as a customer representative for one of the Big Four tech companies

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies, in a perfect working environment.

As a technical support interaction expert, you will be communicating with customers from Italy to provide support for their mobile devices, after following a complete training by certified instructors.




What your responsibilities will be:

  • Support Italian customers via incoming calls
  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction

Our Interaction Experts have many opportunities to advance their career & level up within the department. Furthermore, we take into account the resolution of technical issues, customers’ satisfaction & great team spirit. In addition, roundtables, meetings & self-guided training help our Interaction Experts be up-to-date with products & new releases. Last but not least, supervisors are always there to help!



Skills & Experience required:

  • Fluency in Italian
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Advanced English knowledge
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills


What we offer:

🛫  Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop,  assistance finding an apartment, real estate fee covered by us), when applicable
💳  Competitive monthly salary + 2 extra salaries per year
👨🏻‍⚕️  Private Health Insurance
🎁  Numerous benefits and discounts
📖  Full training by certified instructors
↗️  Professional growth & [ Link removed ]
🎈 [ Link removed ]  as well as [ Link removed ]
📘  Free online Greek language courses
🏢  State of the art premises, providing a great working environment with relaxing break areas
🏆  Work for a [ Link removed ] that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ] to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 10000 people from 109 nationalities.




Wondering about the cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

It’s helpful to have a picture of what life there will cost as an expat. Click [ Link removed ] to read an official and handy guide as provided by the Greek authorities.

Find out more

Would you like to see more Italian speaking jobs options? Please click [ Link removed ] .

Do you need even more options? [ Link removed ]

 

Recommended Skills

Mobile Phones
Customer Support
English Language
Communication
Italian (Language)
Technical Support
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Think you're the perfect candidate?
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Job ID: 29461