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Customer Service Representative (f/m/d) Spanish and Portuguese job in Nyon at Beckman Coulter Diagnostics

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Customer Service Representative (f/m/d) Spanish and Portuguese at Beckman Coulter Diagnostics

Customer Service Representative (f/m/d) Spanish and Portuguese

Beckman Coulter Diagnostics Nyon, CH Full Time
Required languages: Portuguese / Spanish
Apply on company site

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, andtry new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

What you’ll do

  • Handling all customers’ calls by taking ownership and responsibility
  • Processing orders and dealing with credits and returns, raising relevant claims
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Leading customer inquiries such as pricing, stock availability, delivery, order status and product information
  • Following up the order status (on hold, low supply, stock-out, etc.) the next day for appropriate action in the event of any specific statuses
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
  • Keeping records of customer interactions, processing customer accounts and filing documents
  • Building balanced relationships and trust with customer accounts through open and interactive communication
  • Providing accurate, valid, and complete information by using the right methods and/or tools
  • Meeting personal and/or customer service team sales targets and call-handling quotas
  • Following communication procedures, guidelines, and policies
  • Who you are

    Experienced: Preferably with experience of 1-3 years in a similar position in customer services

    You have business fluency in Spanish (native level) and Portuguese and very good English . Italian or French skills would be an asset.

    You are experienced with MS Office and Excel.

    You have an urgency focus , display a willingness to do whatever it takes to “get it done” and holds self-accountable for assigned work. Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.

    You are a team worker ; you support team goals and objective, build proven working relationship that enhance collaboration and cooperation within the Customer Service department and interdepartmental organization, you adapt and contribute to business needs showing flexibility and business acumen.

    You have a Customer Focus : you are able to understand the customer needs to identify and suggest ideas or improvements, you seek ways to increase customer satisfaction and regularly solicit feedback from them to ensure current and future needs are met.

    You have empathy as well as a structured, proactive, and efficient way of working. You have a communicative, open, pragmatic, flexible and uncomplicated personality who has a "hands-on" mentality and loves to work in a team.

    Location : the role will combine home-office and work in the office based in Nyon 2 days per week.

    What we offer

  • We offer a hybrid working approach support your work-life balance including home-office equipment
  • Equal Treatment in Career Opportunities and Gender Equal pay
  • Active Diversity and Inclusion Council
  • Performance oriented annual salary review and Bonus System for all employees
  • Employee recognition program
  • Company pension plan
  • Business trip insurance and accident insurance
  • When you join the team, we will support your early days with a structured onboarding plan and a mentoring program. You are not left alone
  • Working in flat hierarchy with respectful and trustful collaboration
  • You will also enjoy the advantages working in a global environment, with an internal job platform for your career development including structured development processes, mentoring and coaching schemes
  • Languages: Mother tongue Spanish and Portuguese, excellent command of English and French. Italian is a strong plus.

    When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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    Job ID: a0063bff3385