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Support Account Manager with German job in Sofia at Sutherland Global Services

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Support Account Manager with German at Sutherland Global Services

Support Account Manager with German

Sutherland Global Services Sofia, BG Full Time
Required languages: English / German

Sutherland is seeking a motivated and passionate person to join us as a Support Account Manager of McAfee Support Account Management team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

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Duties and Responsibilities:

  • Serve as a customer advocate and support management coordination point for Vendor enterprise support
  • Management and coordination of critical enterprise issues (in coordination with other Vendor team members) 
  • Foster strong relationships between Vendor teams and the enterprise customer via regular communication 
  • Provide advice and recommendations, based upon Vendor documented technical information and best practices for effective lifecycle planning, deployment, administration, and support of Vendor products across the enterprise
  • Maintain detailed awareness of Vendor product solutions in the customer environment through periodic reviews
  • Provide proactive and customer-relevant communications on malware, vulnerabilities, Vendor product technical information, and strategic product plans
  • Deliver periodic issue status reviews and Executive Summary Reports outlining Vendor technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management
  • Maintain a high-level technical awareness and competency regarding the planning and administration of Vendor products in line with security industry practices
  • Works with Sales team to identify opportunities for growth in the client environment 


Experience /Skill Sets Required  

  • Minimum two years’ applicable experience in relationship or customer management in a Enterprise technical environment with named or dedicated accounts
  • Experience in management of technical projects requiring coordination of various resources for successful outcome
  • High-level management knowledge of data security hardware, software, networking, and management platforms with an understanding and emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations
  • Excellent communications skills - written, verbal, and presentation
  • German + English fluency required, Additional languages a plus



WE WILL GIVE YOU:

  • Fun and fast-paced Enterprise work environment
  • Continuous learning and development
  • Competitive salary
  • Excellent social benefits package
  • Promote-from-within advancement opportunities
  • Employee recognition programs
  • Team building and social activities, participation in voluntary work, charity causes, etc.
  • Buddy system for new hires and relocation packages
  • Great office locations
  • Work from Home Flexibility

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted

Recommended Skills

  • Account Management
  • Administration
  • Benchmarking
  • Client Server Models
  • Customer Relationship Management
  • Data Security
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Job ID: JID_3267613_10043