Customer Service Representative | French + German job in Maastricht at Undutchables Recruitment Agency

Job description

We have an opening for a French and German speaking Customer Service Employee in our Customer Service team located in Maastricht, the Netherlands.
The Customer Service Team Member position processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries.

Requirements

Essential Job Duties and Responsibilities

Complete requests received via phone or electronically from internal and external customers

Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor

Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing

Job duties may encompass international transactions and requests.

Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry

Ability to learn and follow all customer service procedures and policies

Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.

Review case management requests to assign priority status and route to the correct customer service desk.

Identify opportunities to enhance and improve their daily tasks.

Base performance standards against established metrics to drive performance improvements

Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

Education and Experience Requirements
Minimum MBO+ - degree (commercial or logistics)
General knowledge on business and work processes (supply chain)
Relevant experience in a customer service related environment or a business environment is highly desired
Computer literate (advance knowledge of MS-Office)
German language skills are required (writing and verbal) and verbal skills in English

Preferred Skills and Abilities
Strong written and verbal communication skills
Demonstrated customer service skills
SAP system knowledge
Demonstrated experience in Microsoft Office and any order entry system
Confidence on the phone
Focus on quality and attention to detail
Ability to multitask, prioritize and manage time effectively
Capacity to work independently and proactively
High aptitude for following communication guidelines, procedures and policies
Able to work under pressure
Relevant experience in a customer service-related environment or a business environment is highly desired

Working conditions

You will receive a contract for 12 months with the probability to extension. Interested? Apply now!

Salary from: €2500,- Salary to: €2800,-

Work location

Maastricht

Company description

Our client is an engineer and manufacture of different products and systems for precision dispensing. They are working within different sectors, and they are very international. A great company to work for!