English speaking Customer Representative - Fashion Brand job in Barcelona at Webhelp Spain

Description

We are currently looking for a Fashion Advisor with native level of English.

Main tasks

-Attend customer posts in Social Networks.
-Solve any kind of customer's doubt or complain regarding our Client
-Log call details onto call management systems and provide response and resolution within SLA.
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
-Escalate potential service issues initially with Mentor.
-To follow all the processes and procedures of the project.
-Provide cover for other Agents in their absence, either within the same team or across teams.
-Ensure contractual SLA is maintained

We offer

-Full-time (39hrs/week) and long-term contract
-Schedule: Monday to Friday 13:00 - 21:00 1 or 2 Saturdays per month 10:00 - 19:00
-Salary: 16.732,21 Euros gross/year + up to 1.440 Euros gross/year in bonus

Personal abilities:

-Excellent writing and communication skills.
-Ability to work in a team.
-Ability to work on own initiative.
-Ability to adapt to different situations and needs.
-Problem solving and quality oriented.



Requirements

-Native level of English, Spanish is a plus
-Goal and customer service oriented
-Deep knowledge of Social Media Platforms
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Marketing studies is a plus

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***