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Contact Center Supervisor – Italian Speaker job in Tunis at National Pen

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Contact Center Supervisor – Italian Speaker at National Pen

Contact Center Supervisor – Italian Speaker

National Pen Tunisia, TN Full-Time
Required languages: English / Italian
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Job Title:   Contact Center Supervisor – Italian Speaker

Report to:  Sales Manager

Location: Tunis

Overview of Role:

Reporting to the Contact Center Managers – the Supervisor is a highly focused position. The Supervisor will have the responsibility to ensure a service-oriented and professional work environment by supervising the performance of team members and executing necessary actions for their motivation when required. The Supervisor will support in the supervision of the Sales Teams.

What you will do:

  • A Supervisor has the responsibility to motivate and inspire the team to surpass their potential as much as possible
  • Responsible for the performance management of the team and that team members receive relevant and timely feedback on an on-going basis
  • Organize the workload for the team and ensure that the right resources are available
  • Manage the development of the sales agents, providing training, coaching and support to meet the team targets
  • Facilitate the communication cross functionally among the members of team and resolve issues as they arise
  • Work towards meeting the departmental objectives, including sales targets, quality etc.
  • Promote an enthusiastic and competitive atmosphere within the team to increase motivations and results
  • Ensure correct adherence to all internal policies and procedures at all times
  • Conduct weekly team meetings
  • Provide weekly reports on teams performance and target management, ensuring that they meet and exceed the targets as outlined by senior management
  • Continuously strive to deliver the highest quality of service to both internal team and external  customers
  • Ad hoc projects as directed by the management team

What we need from you :

  • A minimum of 6 months experience as a Sales leader in a Contact Center environment is required
  • 6-12 months experience in Contact Centre sales team is required  
  • Excellent attendance record is required
  • Natural flair for coaching, motivating, and interacting with people.
  • Knowledge of operating systems and tools like Oracle, Matrix, salesforce is a plus
  • Excellent administration skills with a high attention to details is a must
  • Italian language: High level of communication skills both Verbal & Written.
  • English: an acceptable level of comprehension and communication
  • Another European language would be a plus 
  • Good organizational skills and ability to prioritize work.
  • Ability to work to tight deadlines & multi-task effectively

About National Pen

In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.

In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.


Recommended skills

Attention To Detail
Coaching And Mentoring
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Job ID: 777