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Search Engine Support Advisor – Italian Speaker at Webhelp Portugal

Search Engine Support Advisor – Italian Speaker

Webhelp Portugal Lisbon, PT Full Time
Required languages: English / Italian
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As a Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.



Mission :

As a Search Engine Support Advisor, you will:
  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback



Profile :

We are looking for:
  • Native or Proficient Italian and fluent English (minimum level B2).
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with utmost confidentiality 
  • Keep up with the latest IT and tech-related trends
  • Are proactive, self-motivated and a great team player



Advantages :

We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
 
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon.
•Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
 

 

Recommended Skills

Personally Identifiable Information
Confidentiality
Italian (Language)
Information Technology
Sales
Technical Support
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Job ID: 641