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Customer Service agent (Dutch-speaking) job in Maastricht at H&M Group

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Customer Service agent (Dutch-speaking) at H&M Group

Customer Service agent (Dutch-speaking)

H&M Group Maastricht, NL Full Time
Required languages: Dutch
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Job Description

As a customer service agent for the H&M Group your most important responsibility is to make our customers' lives easier. You accomplish this by offering the best customer service by phone, chat and/or email. You will assist our Dutch-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores.

Our customer service center is located in  Maastricht , the Netherlands.


  • You have excellent communication skills in Dutch, both written and spoken. 
  • Your English is also on a very good level, as you will use it on a daily basis. 
  • You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus. ​
  • We help our customers from 8am until 9pm on weekdays and from 9am until 5pm during the weekend. You are flexible to work within these opening hours.
  • You also are: ​ 

  • Customer friendly and strong in empathy ​
  • At your best working in a team ​
  • Open minded and not afraid of changes ​
  • In possession of a positive attitude and mindset ​
  • Solution-oriented and stress resistant. Multitasking is second nature to you. ​
  • Not afraid to make mistakes but able to follow instructions ​
  • Interested in fashion and H&M ​
  • Ready to start your training on the 7th or 20th of June or the first of August. What you prefer.
  • Recommended Skills

    • Communication
    • Customer Service
    • Dutch
    • English
    • Friendliness
    • Microsoft Softwares
    Apply to this job.
    Think you're the perfect candidate?
    Apply on company site

    Job ID: 8813211ebbcc